Location: Head Office
SPECIFICATIONS:
- Warranty Claim Administration: Process and administer warranty claims in accordance with FAW policies and procedures
- Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines
- Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims
- Data Entry and Record-keeping: Accurately enter warranty claim into the company’s database, maintaining up-to-date and accurate records
- Reporting and Analysis: Generate reports and analyse and data to identify trends and areas for improvement in the warranty process
- Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements
- Collaboration with Cross-functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues
- General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute taking etc.
- Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery
- Handle incoming inquiries from Dealers and Customers regarding aftersales service, warranty claims, and spare parts orders, providing prompt and helpful assistance
REQUIREMENTS:
- Matric or higher
- Minimum 2 years experiences in similar role
- Code 8 licence
