Location: Head Office
SPECIFICATIONS:
- Technical support to branches, Dealers and clients.
- May be required to travel from time to time within the borders of RSA and cross border at short notice.
- Develop and maintain good relations with branches, dealership and clients.
- Attending technical meetings.
- Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
- Ensure compliance with internal and external audits.
- Maintain and monitor maintenance operating processes and procedures within the dealer network.
- Conduct internal audits and provide assistance and solutions areas lacking.
- Liaise with FAW National Technical manager and National Aftersales Manager regarding all relevant technical issues.
- Visit customers where required / necessary.
- Developing and implementing action plans to technical issues.
- You may be required to perform other duties that may be required by Management.
- Ensure that all tasks performed comply with minimum standards required by FAW SA.
- Assist with Technical / Driver training.
- Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained.
- Personally manage work efficiently.
- High quality of work ethic at all times.
- Effective internal and external relationship building via good communication.
- Participate in all relevant training programmes.
- Improving and developing the knowledge and skills of others
- Ensure that all Health and Safety rules are adhered to all times.
- Proper adherence to company policies, procedures and company assets.
- Good housekeeping and filing.
- Be appropriately dressed at all times and to wear PPE when necessary.
- It is your responsibility with your manager to manage your overtime, conforming to the labour relation Acts.
- Good time- management skills.
REQUIREMENTS:
- Qualified Diesel Trade Certificate.
- Code C (14) License Min 5 years’ experience in similar role in commercial Industry.
- Recon experience preferable. Experience with Electrical (CAN Bus systems).
- Master Tech & Engineering Qualification will be advantageous.
