Training and Development

• Take control of FAW SA policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments
• Monitor available training offered by FAW SA to dealer network to ensure consistent training attendance by FAW branch and dealer staff
• Assist DPs with setting up training plans to upskill staff members to create a strong team
• Self-participate in relevant training programmes offered to ensure continued competence within business is professionally carried out. Assist with mentoring internal staff to ensure staff back up plans are in place.
• Monitor staff morale at dealers and branches remains positive and assist to correct any problem areas that could hamper the FAW brand
• Responsible to manage work efficiently with clear communication. Strive to ensure a high-quality work ethic exists at all times to improve own skills and the dealer and branch staff.

Sales Targets

• Assist dealers to achieve 100% vehicle sales targets
• Financial Management Budget and Asset Control
• Ensure planning and cost saving control operational budgets that include travel and vehicle use to remain within the allocated Fuel Budget. Prevent any waste and ensure dealer visits adhere to a visit cycle to prevent adhoc visits where possible
• Ensure dealers debtor’s books is controlled, all payments to parts and vehicle stock within the required policy time frame. Parts purchases to be settled in 30 days, independent dealer’s vehicle stock as per floorplan/ sinosure parameters. All vehicles invoiced to customers to be settled within 48 hours of the date of invoice
• Ensure Asset Vehicle Management on approved Loan and Demo unit usage within the Region adheres to agreed usage and timeline parameters. No overdue usage allowed.
• Ensure adequate return assessments are carried out and reported

Dealer Support

• Visit dealers in region at least six times per year and provide adequate feedback per visit template report including FAW branding and highlight any areas of concerns for further attention and resolve
• Assist dealer to develop business plans to have a workable plan in place with measurable to improve all the aspects of the business within their area of responsibility. Follow ups on agreed action plans to be evaluated monthly/quarterly
• Assist dealers to resolve any relevant business problem they may face. Using the PDCA cycle to ensure actions are workable collect any problems and help through the FAW head office with countermeasures to protect the brand
• Collaborate with internal marketing team to ensure all marketing efforts are successfully implemented at the dealers to promote the FAW brand awareness and leverage sales
• Monitor customer compliant resolution where necessary to positively manage the brand
• Assist branches and dealers to obtain and retain key accounts by visiting them on alternate dealer visits as per schedule

Specialist Individual Competency

• Ensure specialist optimal knowledge is acquired within specialized segments to act as the specialist agent both internally at FAW SA as well as the Dealer Network
• Participate in forums to remain appraised of the industry needs to share with colleagues to optimise FAW sales in this segment