After Sales

FAW Vehicle Manufacturers SA (PTY) Ltd operates through an approved and accredited dealer network, providing sales and service support across the Southern African region. After sales agents have been specifically trained to provide emergency service support to customers wherever they may need it.

FAW recognises the need for a dealer network that is capable of providing only superior and professional sales and after sales support to its customers. In order to achieve this, FAW has developed a strategy that ensures these ideologies are met.

A large part of the 12 000 m2 original assembly plant premises in Spartan, is FAW’s huge parts warehouse – supplying the three main regions in Gauteng, Durban and Cape Town, as well as the dealer network, and customers who do self-servicing.

FAW service dealers, with their innovative equipment and highly trained technicians, are able to competently service and repair all FAW trucks.

Parts Centre Number: 087 700 2909

FAW Vehicle Manufacturers SA (PTY) Ltd offers technical training for any customer preferring to make use of in-house workshops and technicians. This extensive training ensures that the FAW vehicles are correctly maintained and provide optimal uptime.

Customers in need of specialised maintenance are assured of assistance from FAW Vehicle Manufacturers SA (PTY) Ltd, and its extensive dealer network.

With the purchase of any new FAW truck, driver training is available upon customer request.

Should a customer determine that a particular driver needs additional training for optimal output on a vehicle, FAW is always happy to oblige.

Every FAW vehicle is covered by a comprehensive warranty at industry standards, ensuring customers have complete peace of mind on their purchase.

The FAW warranty provides customers the assurance that FAW Vehicle Manufacturers SA (PTY) Ltd stands behind its claim of quality manufacturing.

1 Year / 60 000 km Service Plan

2 Years / Unlimited km Warranty

3 Years / 300 000 km Warranty

6.130FL 6.130FL 28.280FD
8.140FL/FD 8.140FL/FD 33.330FC
15.180FL/FD/FT 15.180FL/FD/FT 35.340FD
35.340FC
J5N 28.290FL
J5N 28.380FT
J5N 33.340FD
J5N 33.420FT

FAW Vehicle Manufacturers SA (PTY) Ltd supports its customers 24/7/365, whether on or off-road.

The FAW dedicated number, is linked to a ‘trigger number’ answered at a specialised Emergency Call Centre.

Resolution of incident is attempted telephonically, but, where required, assistance with towing is arranged.

Service Support and Roadside Assistance Number: 0860 329 772

 

FAW believes that our customers are central to everything we do, therefore we strive to ensure that all clients receive total customer satisfaction. Our customer service department is equipped to resolve any questions or queries you might have and endeavor to resolve any matter to ensure we keep to our promise of providing a superior customer experience.

Email: crm@faw.co.za