Total Quality Care
FAW Vehicle Manufacturers SA (PTY) Ltd operates through an approved and accredited dealer network, providing sales and service support across the Southern African region. After sales agents have been specifically trained to provide emergency service support to customers wherever they may need it.
FAW recognises the need for a dealer network that is capable of providing only superior and professional sales and after sales support to its customers. In order to achieve this, FAW has developed a strategy that ensures these ideologies are met.
Parts
A large part of the 12 000 m2 original assembly plant premises in Spartan, is FAW’s huge parts warehouse – supplying the three main regions in Gauteng, Durban and Cape Town, as well as the dealer network, and customers who do self-servicing.
FAW service dealers, with their innovative equipment and highly trained technicians, are able to competently service and repair all FAW trucks.
Technical Training
FAW Vehicle Manufacturers SA (PTY) Ltd offers technical training for any customer preferring to make use of in-house workshops and technicians. This extensive training ensures that the FAW vehicles are correctly maintained and provide optimal uptime.
Customers in need of specialised maintenance are assured of assistance from FAW Vehicle Manufacturers SA (PTY) Ltd, and its extensive dealer network.
Driver Training
With the purchase of any new FAW truck, driver training is available upon customer request.
Should a customer determine that a particular driver needs additional training for optimal output on a vehicle, FAW is always happy to oblige.
Service Support
FAW Vehicle Manufacturers SA (PTY) Ltd supports its customers 24/7/365, whether on or off-road.
The FAW dedicated number, is linked to a ‘trigger number’ answered at a specialised Emergency Call Centre.
Resolution of incident is attempted telephonically, but, where required, assistance with towing is arranged.
Service Support & Roadside Assistance Number:
0860 329 772
Service and Warranty
FAW Vehicle Manufacturers SA (PTY) Ltd supports its customers 24/7/365, whether on or off-road.
The FAW dedicated number, is linked to a ‘trigger number’ answered at a specialised Emergency Call Centre.
Resolution of incident is attempted telephonically, but, where required, assistance with towing is arranged.
